Privacy Policy lobangking — Your Personal Data Protection

Lobangking ("we", "Platform", or "Company") is committed to protecting the privacy of every individual who interacts with our platform. This Privacy Policy outlines our practices regarding the collection, use, storage, and disclosure of personal information obtained through the lobangking website, mobile app, and all related services.

This document applies to all users of the LobangKing platform — whether you are a casual visitor, a prospective member reviewing our platform, or a registered member actively using our services. By accessing any part of the LobangKing platform, you confirm that you have read and understood this Privacy Policy.

We review and update this Privacy Policy periodically to ensure it remains aligned with technological developments, regulatory changes, and industry best practices. The date of the last update is always displayed at the top of this document for your reference.

Lobangking collects your personal information through several means — directly when you register or use the platform, automatically through tracking technologies, and in certain cases, through trusted third parties.

Every piece of data we collect is used for specific, defined purposes. We do not use your data for any purpose other than those stated below without obtaining fresh consent from you.

• Account management: Process registrations, verify identity, and manage your member profile.
• Transaction processing: Process deposits, withdrawals, and all financial transactions securely and efficiently.
• KYC and AML Compliance: Fulfill legal obligations related to identity verification and anti-money laundering compliance.
• Service improvement: Analyze usage patterns to improve the gaming experience and platform functionality.
• Customer Support: Handle inquiries, complaints, and provide effective technical assistance.
• Platform security: Detect and prevent fraud, account abuse, and suspicious activity.
• Marketing communications: Send promotional information, bonuses, and exclusive offers — subject to your subscription preferences.
• Legal compliance: Meet reporting and record-keeping requirements mandated by the relevant authorities.

The legal basis for processing your data includes contract performance (membership agreement), legal obligations, the platform's legitimate interests, and your explicit consent in certain situations such as marketing communications.

Lobangking does not sell or rent your personal information to any external party for their own marketing purposes. However, in operating the platform, we may share data with the following parties within strictly limited and controlled circumstances:

• Payment service providers: To securely process your deposits and withdrawals. These parties receive only the minimum data required for transaction purposes.
• Gaming technology providers: Game software providers that supply game content on our platform, subject to strict confidentiality agreements.
• Cloud service providers: Data storage and processing infrastructure that meets the highest international security standards.
• Authorities and regulatory bodies: When required by law, court order, or official direction from a relevant authority.
• Auditors and legal advisors: To a limited extent for internal audit, legal compliance, and legal consultation purposes.

The lobangking platform uses cookies and similar tracking technologies to enhance your experience, understand how you use the platform, and ensure certain features function correctly. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as secure login, session management, and security. These cookies cannot be disabled as the platform will not function properly without them.
• Performance Cookies: Collect information about how you use the platform — pages visited, time spent, and any errors encountered. This data helps us continuously improve platform quality.
• Functional Cookies: Save your preferences such as language, display settings, and other personal choices to streamline your experience on future visits.
• Analytical Cookies: Helps us understand overall usage patterns rather than individual behavior, for the purpose of platform performance analysis.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect platform functionality. Most browsers allow you to delete existing cookies, block new ones, or receive alerts before new cookies are stored.

The security of your data is a responsibility we take extremely seriously. lobangking continuously invests in the latest security infrastructure to ensure your information is always protected against cyber threats.

Key security measures we implement include:

• End-to-end encryption: All communications between your device and our servers are secured by TLS 1.3 protocol with 256-bit SSL encryption.
• Layered access controls: Only staff with specific authorisation may access members' personal data, and all access is logged for audit purposes.
• 24/7 Monitoring: An automated security monitoring system that operates around the clock to detect and respond to any suspicious activity immediately.
• Regular penetration testing: Security audits and penetration testing are conducted periodically by independent security experts to identify and address any vulnerabilities.
• Secure data backup: Data is automatically backed up to secure, separate locations to ensure service continuity under any circumstances.

Lobangking retains your personal data only for as long as necessary to fulfill the original purpose of collection or to comply with applicable legal and regulatory requirements. Once the retention period expires, data will be securely deleted or anonymized.

• Active account data: Retained for the duration of your active membership at LobangKing.
• Data after account closure: Retained for a minimum of 5 years after account closure for legal compliance, audit purposes, and resolution of any disputes that may arise.
• Financial transaction records: Retained for 7 years in accordance with applicable financial and tax legal requirements.
• Support communication logs: Retained for 2 years from the date of last interaction.
• Technical log data: Typically retained for 90 days for troubleshooting and security purposes.

You may request early deletion of your personal data by contacting our team. Such requests will be processed within 30 working days, subject to any legal retention obligations we are required to comply with.

As the owner of your personal data, lobangking fully recognizes and respects the following rights you hold. You may exercise these rights at any time by contacting our support team:

• Right of Access: You have the right to obtain a copy of all personal data we hold about you.
• Right to Rectification: You may request that we update or correct any information that is inaccurate or incomplete.
• Right to Erasure: You may request the deletion of your personal data in certain circumstances, subject to our legal obligations.
• Right to Restriction of Processing: In certain circumstances, you may request that we restrict how we use your data while an issue is being resolved.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time without providing a reason.
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time.

The lobangking platform is not intended for individuals under the age of 18. We do not knowingly or intentionally collect personal data from minors. If you are a parent or guardian and discover that your child has registered or used our platform, please contact us immediately.

Any account found to have been registered by a minor will be closed immediately and all associated data will be fully deleted from our systems in the shortest possible time. lobangking has an age verification process at registration to prevent underage use of the platform.

Lobangking reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or technological developments. We are committed to notifying you of any significant changes through:

• In-platform notification when you log in to your account.
• Notification emails are sent to the email address registered in your account.
• Update the "Last Updated" date displayed at the top of this document.

Significant changes to the Privacy Policy will be notified at least 14 days before taking effect, giving you sufficient time to review and decide whether you wish to continue using our platform. Continued use after the effective date of any changes constitutes acceptance of the updated terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our Data Protection Officer team is ready to assist you.

• Privacy Email: [email protected]
• Live Chat Support: Available 24/7 directly through the lobangking platform
• Target Response Time: Within 3 working days for general enquiries; 30 working days for formal data rights requests

We encourage you to contact us directly before filing any formal complaint with the relevant authorities. In most cases, we can resolve your concerns quickly and satisfactorily through our responsive support channels.